Order & Delivery Updates (SMS) — Momentum Texting
Proactive shipping notifications from checkout to doorstep—reduce “Where is my order?” tickets and boost repeat purchases.
Keep customers in the loop—every step of the way
Momentum Texting plugs into your commerce stack to send real-time updates: order confirmed, shipped, out for delivery, and delivered. Add tracking links, delivery windows, and pickup instructions. Handle exceptions (delays, failed attempts, address issues) automatically and let customers reply to reschedule.
- Order, ship, out-for-delivery, delivered
- Short tracking links & ETAs
- Exception handling & retries
- Curbside & pickup instructions
- Carrier & OMS integrations
- Opt-in, STOP/HELP compliance
Typical impact
30–50% fewer WISMO tickets; higher post-purchase CSAT
Real-time Tracking
Dynamic links, ETAs, and delivery windows
Commerce Integrations
Connect Shopify, Magento, Woo, OMS/WMS, and major carriers to trigger updates automatically.
Live ETAs & Links
Insert branded short links with live tracking, delivery windows, and doorstep instructions.
Exception Flows
Automatically notify on delays, failed attempts, or holds; offer reply-to-reschedule options.
Receipts & Audits
Delivery receipts, event logs, and searchable history for compliance and CX reviews.
Delight customers after the buy button
Set up order, shipping, and delivery notifications in minutes—cut tickets and build trust.
Enable Order Updates