Two-Way Customer Support (SMS) — Momentum Texting
Hold real conversations over SMS—route, reply, and resolve faster with an omnichannel inbox your team will love.
Resolve issues in minutes, not days
Momentum Texting brings texting into your support workflow with a shared inbox, agent collision control, SLAs, and automations. Route conversations by skill or keyword, use quick replies and AI suggestions, and escalate to phone or email—without breaking the thread.
- Shared inbox with assignments
- Skills & keyword-based routing
- Macros & saved replies
- SLA timers & collision detection
- CSAT follow-ups in-thread
- CRM/Helpdesk integrations
Typical impact
35–60% faster first response; higher CSAT with shorter resolution times
Unified Inbox
Everything in one place—assign, tag, and resolve
Shared Team Inbox
Assign conversations, add internal notes, and prevent double replies with collision control.
Smart Routing
Route by skills, keywords, or customer tier. Auto-escalate when SLAs are at risk.
Macros & AI Assist
One-click replies and AI-suggested responses keep tone consistent and resolution fast.
CRM & Helpdesk
Sync contacts and tickets with Zendesk, HubSpot, Salesforce, or your own via API.
Start real conversations with your customers
Spin up a shared SMS inbox, route by skills, and hit your SLAs with Momentum Texting.
Enable Two-Way Support