Surveys & Feedback (SMS) — Momentum Texting
Capture NPS®, CSAT, and quick pulse checks with one-tap replies, branching logic, and automatic follow-ups.
Turn every interaction into insight—and action
Momentum Texting helps you collect customer feedback where response rates are highest—text. Send one-tap NPS or CSAT, branch follow-ups based on scores, and route detractors to support automatically. Sync results to your CRM or helpdesk and watch trends in real time.
- One-tap NPS® / CSAT via SMS
- Conditional follow-ups & branching
- Open-text replies captured in thread
- Auto-create tickets for low scores
- Tags, segments & throttling rules
- Exports & dashboards for trends
Typical impact
2–4× higher response vs email; faster recovery on detractor tickets
Close the Loop
Auto-route detractors & alert your team instantly
One-Tap NPS / CSAT
Collect scores with a single reply; capture verbatims without leaving the thread.
Branching & Logic
Send different follow-ups for promoters, passives, and detractors—automatically.
CRM & Helpdesk Sync
Push scores and comments to HubSpot, Zendesk, Salesforce, or export on schedule.
Trends & Alerts
Dashboards for NPS/CSAT trends, cohort filters, and alerts when scores dip.
Start collecting actionable feedback today
Launch your first SMS NPS/CSAT in minutes—route detractors and track improvements over time.
Create a Survey